Remote Senior Customer Success Manager — Drive Adoption & Growth

Omnicell; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

Omnicell Remote is seeking a Customer Success Manager who partners with healthcare customers to drive satisfaction, retention, and growth. You will map customer goals to Omnicell solutions, guide adoption, and influence cross-functional teams to deliver measurable outcomes.

With 6+ years in customer-facing roles in healthcare technology, you will craft value-driven strategies, manage renewals, and present ROI through value meetings. This role offers a remote arrangement inside the United States.

Qualifications

• 6+ years in a customer-facing role driving operational improvements and supporting technology adoption in healthcare settings.
• Experience overseeing multiple client engagements simultaneously with strong prioritization and organizational skills.

Responsibilities

• Act as trusted advisor to assigned customers, building long-term relationships and delivering best-in-class customer experience.
• Leverage data-driven insights to present actionable recommendations during value meetings and demonstrate ROI.
• Lead escalation management with professionalism and urgency to balance customer advocacy with business needs.
• Coordinate resources across Sales, Support, Product Management, Professional Services and Training to drive product adoption.
• Assess and validate outcomes via health metrics and customer feedback sessions.
• Develop and implement Joint Success Plans with measurable goals aligned to customer objectives.
• Provide insights to cross-functional teams to inform product and service improvements.
• Link product value to customer KPIs and strategic goals; drive renewal processes for subscriptions.

Skills

Customer Success

Data-driven insights

Renewal management

Healthcare technology

Education

Diploma or equivalent experience in healthcare tech

Job description

Omnicell Remote is seeking a Customer Success Manager who partners with healthcare customers to drive satisfaction, retention, and growth. You will map customer goals to Omnicell solutions, guide adoption, and influence cross-functional teams to deliver measurable outcomes.

With 6+ years in customer-facing roles in healthcare technology, you will craft value-driven strategies, manage renewals, and present ROI through value meetings. This role offers a remote arrangement inside the United States.