Remote Digital Customer Success Manager

Unite Us; Northern (KY); Hybrid; USD 75,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Time Off

Paid Parental Leave

401(k) + Employer Match

Pet Insurance

Life and AD&D

HSAs/FSAs/Commuter benefits

Job summary

Unite Us is seeking a Customer Success Manager - Digital to manage a high-volume, tech-touch portfolio and drive platform adoption at scale. You will design onboarding strategies, segment customers, and partner with cross-functional teams to increase engagement and revenue retention.

Ideal candidates have 3+ years in customer success, strong data analytics, and experience with revenue management. This remote role may include travel and requires collaboration across diverse teams.

Qualifications

• 3+ years of professional work experience suggested.
• 2-4 years of customer success or related work experience preferred.
• Experience managing revenue and learning new technologies.
• Experience in process development and resource creation/ management.
• Analytical ability to leverage data to drive decisions.

Responsibilities

• Manage a high-volume, tech-touch book of business with a one-to-many approach.
• Deliver best practices for onboarding strategies and workflows.
• Segment the book of business and develop strategic plans for value at scale.
• Collaborate with a matrix account team to manage sales pipeline and relationships.
• Build targeted cadences to drive maturity and expansion.
• Leverage Salesforce to automate key account engagement activities.
• Understand the product and recommend additional products and services.
• Know GRR & CSQL metrics and their impact on your book.
• Innovate models to drive user adoption.
• Collaborate cross-functionally to create a seamless customer experience.
• Assist with systems and materials to maximize program metrics.
• Lead forecasting and pipeline discussions with stakeholders.

Skills

Customer success

Data analysis

Salesforce

Onboarding

Remote collaboration

Strategic planning

Tools

Salesforce

Job description

Unite Us is seeking a Customer Success Manager - Digital to manage a high-volume, tech-touch portfolio and drive platform adoption at scale. You will design onboarding strategies, segment customers, and partner with cross-functional teams to increase engagement and revenue retention.

Ideal candidates have 3+ years in customer success, strong data analytics, and experience with revenue management. This remote role may include travel and requires collaboration across diverse teams.