Remote Customer Success Leader — Growth & Outcomes

Spectrum; Atlanta (GA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Job summary

Spectrum is seeking a Customer Success Manager III to manage a portfolio of customers, drive adoption, and ensure an exceptional service experience. You will partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure customers realize value from RapidScale solutions and are positioned for long-term success.

The ideal candidate is customer-focused, highly organized, and collaborative, capable of managing multiple priorities while building trusted relationships with

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• Experience in Customer Success, Client Services, Account Management, Customer Experience, or Consulting within a B2B technology or services environment.
• Strong communication, relationship management, and problem-solving skills.
• Ability to collaborate effectively across cross-functional teams in a matrixed organization.
• Experience using CRM and Customer Success platforms to manage customer engagement activities.

Responsibilities

• Manage a portfolio of assigned customers, serving as their primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer business objectives and desired outcomes.
• Monitor customer adoption, utilization, and overall health to proactively identify opportunities and potential risks.
• Partner with customers to help maximize the value of RapidScale solutions throughout their lifecycle.
• Escalate customer concerns appropriately while coordinating internal resources to drive timely resolution.
• Guide customers through onboarding, adoption, ongoing engagement, and renewal readiness activities.
• Conduct regular customer touchpoints and business reviews to ensure continued alignment with customer goals.
• Maintain accurate customer account documentation, engagement plans, and success metrics.
• Identify potential risks to customer satisfaction and retention while developing appropriate mitigation plans.

Skills

Customer Success

Account Management

Communication

Relationship Management

Problem Solving

Cross-Functional Collaboration

Education

Bachelor's degree in related field

Tools

CRM software

Job description

Spectrum is seeking a Customer Success Manager III to manage a portfolio of customers, drive adoption, and ensure an exceptional service experience. You will partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure customers realize value from RapidScale solutions and are positioned for long-term success.

The ideal candidate is customer-focused, highly organized, and collaborative, capable of managing multiple priorities while building trusted relationships with