Remote Customer Success Manager – Growth & Renewals

Blinq; Oregon; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) retirement plan

Healthcare plan

20 days annual leave

Job summary

Blinq in the United States is seeking a Customer Success/Account Manager to own a portfolio of business customers across onboarding, renewal, and expansion. You will drive adoption, renewals, and growth while collaborating with Sales, Support, Product and Engineering to turn customer insights into product improvements.

Experience in B2B SaaS, strong communication, and ability to manage a large portfolio in a remote, fast-moving environment are required.

Qualifications

• Experience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results.
• Evidence of improving adoption, retaining customers and growing existing accounts.
• Confidence leading renewal, pricing and expansion conversations, with sound commercial judgment.

Responsibilities

• Lead onboarding and rollout planning, setting clear goals and helping customers introduce Blinq across their teams.
• Run product knowledge sessions, feature walkthroughs and webinars tailored to administrators and team members.
• Build relationships with customer champions, budget owners and decision-makers, understanding their priorities and buying processes.
• Use product usage data and customer conversations to identify adoption barriers, renewal risks and growth opportunities.
• Own renewals, including pricing and commercial discussions, and coordinate plans to address churn or contraction risks.
• Grow accounts by identifying opportunities to bring Blinq into additional teams, departments and locations.
• Maintain clear account plans, customer health records, renewal forecasts and expansion opportunities in our CRM.
• Partner with Support, Product and Engineering to resolve escalations and communicate clearly with customers.
• Improve playbooks and use AI and automation thoughtfully to manage your portfolio, with personal attention where it matters.

Skills

Customer Success

Account Management

B2B SaaS

Renewals & Expansion

Communication

Data-driven

Tools

CRM systems

Data analytics tools

Job description

Blinq in the United States is seeking a Customer Success/Account Manager to own a portfolio of business customers across onboarding, renewal, and expansion. You will drive adoption, renewals, and growth while collaborating with Sales, Support, Product and Engineering to turn customer insights into product improvements.

Experience in B2B SaaS, strong communication, and ability to manage a large portfolio in a remote, fast-moving environment are required.