Remote Customer Success Manager -- AI RegTech Solutions

3E; Michigan; Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Life insurance & disability coverage

Employee assistance program

Remote work opportunity

Job summary

3E seeks a Customer Success Manager to transform customer relationships into lasting partnerships for its regulatory intelligence and AI solutions. You will educate clients, guide adoption, and collaborate with Account Managers to drive retention and growth across Eastern and Central time zones.

You will build trusted partnerships, monitor usage, and coordinate with Onboarding, Support, and Product teams to deliver proactive, value-driven outcomes.

Qualifications

• 3+ years in Customer Success, Account Management or related roles in SaaS/tech.
• Experience teaching software and driving adoption and value.
• Strong organizational skills and ability to manage multiple priorities.
• Familiarity with Microsoft 365 apps and learning new systems/tools.
• Experience supporting renewals, retention or expansion in a recurring-revenue model.
• Knowledge of CS metrics like NRR, adoption and engagement.
• Experience with Salesforce, Gong or similar platforms.

Responsibilities

• Partner with two Account Managers to guide customers through complex solutions.
• Deliver product education, training, and consultative problem-solving.
• Develop and execute customer success plans to increase usage and engagement.
• Proactively identify risks and coordinate cross-team solutions before issues escalate.
• Support renewal and expansion efforts through strong relationship management.

Skills

Relationship-building

Customer onboarding

Training customers

Account management

Cross-functional collaboration

Renewals & expansion support

Microsoft 365 apps

Salesforce

Gong

AI-enabled tools awareness

Tools

Salesforce

Gong

Job description

3E seeks a Customer Success Manager to transform customer relationships into lasting partnerships for its regulatory intelligence and AI solutions. You will educate clients, guide adoption, and collaborate with Account Managers to drive retention and growth across Eastern and Central time zones.

You will build trusted partnerships, monitor usage, and coordinate with Onboarding, Support, and Product teams to deliver proactive, value-driven outcomes.