Remote Customer Success Manager — Advocate & Growth Lead

Streamline Healthcare Solutions; Sacramento (CA); Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure a high level of satisfaction. The role supports behavioral health clients using electronic medical records, coordinating across teams to deliver value.

The position is remote within the United States and aligned with Mountain or Central time zones to support customers in those regions. Travel up to 20% may be required.

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer's efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts and ensure a high level of satisfaction. The role supports behavioral health clients using electronic medical records, coordinating across teams to deliver value.

The position is remote within the United States and aligned with Mountain or Central time zones to support customers in those regions. Travel up to 20% may be required.