Remote Customer Success Manager - Advocate & Growth Partner

Streamline Healthcare Solutions; Elm (PA); Teletrabalho; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role in the United States. You will manage multiple customer accounts, ensure satisfaction, and coordinate across teams to deliver exceptional service.

The role aligns with Mountain or Central time zones to support customers in those regions. Applicants should have a bachelor's degree or higher, experience in customer success, project and change management, and leadership abilities.

Qualificações

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background in Behavioral Healthcare or EMR systems is preferred.
• Willingness to travel up to 20%.

Responsabilidades

• Manage multiple customer accounts to ensure satisfaction and retention.
• Understand customer needs and priorities and align them with product capabilities.
• Manage projects to ensure deliverables are met on time and scope.
• Hold regular meetings to stay updated with customer needs and feedback.
• Facilitate upsell of additional functionality and modules to increase efficiency for customers.
• Aim for a Customer Satisfaction Rating of 85% or greater.

Conhecimentos

Leadership

Project Management

Change Management

Formação académica

Bachelor's degree or higher in a related field

Descrição da oferta de emprego

Streamline Healthcare Solutions is seeking a Customer Success Manager for a remote role in the United States. You will manage multiple customer accounts, ensure satisfaction, and coordinate across teams to deliver exceptional service.

The role aligns with Mountain or Central time zones to support customers in those regions. Applicants should have a bachelor's degree or higher, experience in customer success, project and change management, and leadership abilities.