Remote Customer Success Engineer — German Speaker

Apply; Indiana (PA); On-site; USD 120,000 - 160,000; Full time

Job summary

Deepgram is seeking a Customer Success Engineer to drive adoption, solve technical problems, and own a portfolio of strategic enterprise accounts end to end.

You will run demos, workshops, architecture guidance, troubleshooting, and translate customer needs into product requirements. The role emphasizes AI-first workflows and building systems that reduce recurring work for the CS team.

Qualifications

• Significant experience in technical, customer-facing roles (TAM, sales/solutions engineering, enterprise CS).
• Proven ability to blend customer ownership with technical depth across APIs, integrations, and workflows.
• Experience running demos, POCs, or technical workshops with enterprise customers.

Responsibilities

• Serve as the technical advisor and strategic owner for enterprise accounts.
• Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, advocacy.
• Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
• Run discovery continuously to surface problems and translate them into actionable product/engineering requirements.
• Identify and scope expansion (cross-sell, upsell, multi-product) with Sales and lead executive reviews.
• Act as the voice of the customer to influence roadmap, GTM, and tooling.
• Track adoption, usage, health, and expansion to drive outcomes; travel to customer sites as needed.
• Operate AI-first by default and build tools/workflows that remove recurring work for the CS team.

Skills

Tech consulting

Strategic accounts

AI-native ops

Job description

Deepgram is seeking a Customer Success Engineer to drive adoption, solve technical problems, and own a portfolio of strategic enterprise accounts end to end.

You will run demos, workshops, architecture guidance, troubleshooting, and translate customer needs into product requirements. The role emphasizes AI-first workflows and building systems that reduce recurring work for the CS team.