German-Speaking AI Customer Success Engineer

Deepgram; Indiana (PA); Remote; USD 140,000 - 200,000; Full time

Job summary

Deepgram is seeking a Senior Customer Success Engineer to drive adoption of its AI-powered speech solutions across enterprise customers in the US. You’ll combine deep technical consulting with strategic account management to ensure seamless deployment and expansion.

You’ll work hands-on with demos, architecture guidance, and AI-native workflows, influencing product direction while delivering measurable outcomes for customers and the company.

Qualifications

• Significant experience in technical, customer-facing roles at API-driven or AI companies.
• Proven track record blending customer ownership with technical depth in enterprise settings.
• Hands-on experience running demos, POCs, or technical workshops with enterprise customers.

Responsibilities

• Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with everyone from developers to CIOs and CTOs.
• Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
• Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best‑practice recommendations.
• Run discovery continuously to surface customer problems and translate them into actionable requirements.
• Identify and scope expansion in partnership with Sales, and lead executive business reviews.
• Act as the voice of the customer internally, influencing roadmap and GTM strategy.
• Track adoption, usage, health, and expansion; travel to customer sites as needed.
• Operate AI‑first by default, building tools and workflows that reduce recurring work.

Skills

Expert technical consulting

Strategic account management

AI-native operating model

Job description

Deepgram is seeking a Senior Customer Success Engineer to drive adoption of its AI-powered speech solutions across enterprise customers in the US. You’ll combine deep technical consulting with strategic account management to ensure seamless deployment and expansion.

You’ll work hands-on with demos, architecture guidance, and AI-native workflows, influencing product direction while delivering measurable outcomes for customers and the company.