Scaled Customer Success Engineer: API & Automation

AI Chopping Block; California, Northern (MO, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Deepgram is seeking a Customer Success Engineer to help scale adoption and retention for a large portfolio of customers. You’ll design scalable onboarding, guide API integrations, and build self-serve resources so hundreds of customers reach value faster.

This role emphasizes technical guidance, automation, and strong written communication in a remote, AI‑driven company. You’ll run digital journeys, webinars, and education programs, monitor health signals, and translate usage data into product

Responsibilities

• Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers — through a one-to-many motion, not dedicated 1:1 coverage.
• Design and execute scalable customer journeys — digital onboarding sequences, automated lifecycle touchpoints, in-app guidance, self-serve resources — that drive fast time-to-first-value and consistent activation.
• Show up in person at the moments that matter: activation, technical blockers, expansion signals, renewal, and risk.
• Provide hands‑on technical guidance — run and record demos, guide API integrations and architecture decisions, troubleshoot L1/L2 issues — for developer and technical audiences, backed by deep, current knowledge of Deepgram's APIs and how customers build on them.
• Build and maintain reusable enablement assets (demo scripts, integration guides, sample code, evaluation kits, playbooks, micro‑videos) that customers and GTM teams can run without live support.
• Run one-to-many programs — webinars, office hours, education campaigns — that drive product adoption and surface expansion across the segment.
• Monitor account health, usage, and churn‑risk signals across the portfolio and trigger proactive, prioritized outreach off the data.
• Identify and scope expansion opportunities (cross‑sell, upsell, multi‑product) at scale, partnering with Sales on higher‑value plays.
• Serve as the voice of the customer internally, turning digital interactions and usage data into input on product roadmap, GTM strategy, and the internal tools we build.
• Track, analyze, and report portfolio‑level KPIs: activation, adoption, usage, health, retention, expansion.
• Build the systems that make scaled success compound. If you catch yourself doing something manually more than twice — research, account summaries, follow‑ups, content, technical investigation — your next move is to build the thing that removes it. Your output is measured not just by the customers you serve, but by the leverage you create for the whole segment.

Job description

Deepgram is seeking a Customer Success Engineer to help scale adoption and retention for a large portfolio of customers. You’ll design scalable onboarding, guide API integrations, and build self-serve resources so hundreds of customers reach value faster.

This role emphasizes technical guidance, automation, and strong written communication in a remote, AI‑driven company. You’ll run digital journeys, webinars, and education programs, monitor health signals, and translate usage data into product