Remote Customer Success Engineer: Architect & Analyze

Lever, Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with employer match

Unlimited PTO

Flexible work environment

Promotional opportunities

Employee Referral Program

MacBook and swag

Work-at-home stipend

Job summary

Quantum Metric is seeking a Customer Success Engineer to support a portfolio of clients, guiding implementation, onboarding, adoption, and growth. You will understand client objectives, define meaningful requirements, and craft innovative solutions for measurable success.

You will adapt to changing priorities, architect integration plans, and engineer JavaScript-driven analytics while ensuring high-quality deliverables and strong client relationships.

Qualifications

• 5+ years experience developing, implementing, or managing digital solutions.
• Experience in Professional Services, Customer Success, Sales Engineering, or similar client-facing roles.
• Experience with web technologies, analytics, front-end development, and UX/UI best practices.
• HTML, CSS, JavaScript development; React/Angular/Vue is a plus.
• Proficient in JavaScript development.
• Hands-on with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, Tealeaf.
• Expert knowledge of browser developer tools.
• Familiarity with page load lifecycle and performance optimization.
• Strong project and time management; ability to multitask across clients.
• Adaptable to ambiguity; excellent verbal and written communication with presentations.
• Able to connect with diverse audiences: senior leaders to individual contributors.
• 10% travel.
• Compensation: $120,000 - $150,000 base; bonus eligible.

Responsibilities

• Adapt quickly to changing priorities and operate in an evolving work environment.
• Architect: define implementation plans and configure the Quantum Metric platform to meet client objectives.
• Engineer: develop custom JavaScript functions, configure alerts, dashboards, and reports for real-time visibility.

Skills

Digital solutions

Web technologies

JavaScript

Adobe Analytics

Google Analytics

Tealeaf

React/Angular/Vue

Communication skills

Tools

HTML/CSS/JS

Browser dev tools

Adobe Target

Optimizely

Tealeaf

Job description

Quantum Metric is seeking a Customer Success Engineer to support a portfolio of clients, guiding implementation, onboarding, adoption, and growth. You will understand client objectives, define meaningful requirements, and craft innovative solutions for measurable success.

You will adapt to changing priorities, architect integration plans, and engineer JavaScript-driven analytics while ensuring high-quality deliverables and strong client relationships.