Remote Strategic Enterprise Customer Success Manager

Qualia; Austin (TX); On-site; USD 95,000 - 140,000; Full time

Job summary

Qualia seeks a seasoned Customer Success Manager to grow enterprise relationships and drive revenue. You will be the extension of our clients, ensuring successful product adoption, support, and strategic alignment with Qualia goals.

Based in Austin with remote options, you will quarterback complex implementations, collaborate with onboarding, and scale best practices across accounts to maximize value for customers and Qualia.

Qualifications

• 3+ years in Customer Success Management (CSM) or comparable in Title & Escrow.
• Experience in enterprise/strategic account management or direct sales.
• Experience owning, delighting, and growing top accounts.
• Ability to drive revenue from top accounts via consultative, relationship-driven approach.
• Strong listener able to understand customer needs and articulate Qualia's value.
• Proven track record of exceeding quota; self-starter and motivated.
• Salesforce experience preferred.

Responsibilities

• Develop enterprise accounts into high-value, advocate customers.
• Quarterback complex software implementations for top accounts.
• Collaborate with onboarding to build strong early relationships.
• Design processes and tools to scale account management practices.
• Provide day-to-day guidance to managed accounts.
• Expand customer value by partnering with customer sales teams.
• Collaborate with Product to improve Qualia user experience.

Skills

CSM experience

Enterprise accounts

Revenue growth

Relationship management

Communication

Technical fluency

Team player

Prioritize & multi-task

Sales collaboration

Tools

Salesforce CRM

Job description

Qualia seeks a seasoned Customer Success Manager to grow enterprise relationships and drive revenue. You will be the extension of our clients, ensuring successful product adoption, support, and strategic alignment with Qualia goals.

Based in Austin with remote options, you will quarterback complex implementations, collaborate with onboarding, and scale best practices across accounts to maximize value for customers and Qualia.