Senior Customer Success Engineer - Mobile App

Lever, Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with employer match

Unlimited PTO

Flexible work environment

Promotional opportunities

Employee Referral Program

MacBook and swag

Work-at-home stipend

Job summary

Quantum Metric is seeking a Customer Success Engineer to support a portfolio of clients, guiding implementation, onboarding, adoption, and growth. You will understand client objectives, define meaningful requirements, and craft innovative solutions for measurable success.

You will adapt to changing priorities, architect integration plans, and engineer JavaScript-driven analytics while ensuring high-quality deliverables and strong client relationships.

Qualifications

• 5+ years experience developing, implementing, or managing digital solutions.
• Experience in Professional Services, Customer Success, Sales Engineering, or similar client-facing roles.
• Experience with web technologies, analytics, front-end development, and UX/UI best practices.
• HTML, CSS, JavaScript development; React/Angular/Vue is a plus.
• Proficient in JavaScript development.
• Hands-on with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, Tealeaf.
• Expert knowledge of browser developer tools.
• Familiarity with page load lifecycle and performance optimization.
• Strong project and time management; ability to multitask across clients.
• Adaptable to ambiguity; excellent verbal and written communication with presentations.
• Able to connect with diverse audiences: senior leaders to individual contributors.
• 10% travel.
• Compensation: $120,000 - $150,000 base; bonus eligible.

Responsibilities

• Adapt quickly to changing priorities and operate in an evolving work environment.
• Architect: define implementation plans and configure the Quantum Metric platform to meet client objectives.
• Engineer: develop custom JavaScript functions, configure alerts, dashboards, and reports for real-time visibility.

Skills

Digital solutions

Web technologies

JavaScript

Adobe Analytics

Google Analytics

Tealeaf

React/Angular/Vue

Communication skills

Tools

HTML/CSS/JS

Browser dev tools

Adobe Target

Optimizely

Tealeaf

Job description

Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

About the Role

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ever-changing work environment.
• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client's objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

Requirements

• 5+ years of experience developing, implementing, or managing digital solutions.
• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
• Experience with web technologies, analytics, front-end development, and best practices for UX/UI
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
• Must exhibit proficiency in JavaScript development.
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
• Expert knowledge of browser developer tools to test scripts & diagnose issues
• Familiarity with the page load lifecycle & techniques for performance optimization
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.
• Excellent verbal and written communication skills with exemplary presentation skills.
• Socially capable and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
• 10% travel
• Compensation: $120,000 - 150,000 base | bonus eligible

Recruitment Process

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

• Recruiter Screen (30 minutes)
• Technical Assessment
• Panel Interview (60 minutes)
• Vice President of CSE Interview (30 minutes)
• Chief Product Officer Interview (30 minutes)
• CEO Interview (30 minutes)

Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipendFlexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.comemail address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [e-mail].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/

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