Remote Customer Success Associate - Data & Retail Solutions

PAR Technology; Illinois; Remote; USD 60,000 - 85,000; Full time

Job summary

PAR Technology Corporation's Bridg Customer Success team seeks a dedicated analyst to support day-to-day client operations across national brands. You will assist onboarding, maintain communication, and help ensure high client satisfaction and retention.

You will learn Bridg's products, monitor usage, and prepare reports for management reviews, with growth into a full Customer Success Manager role over time.

Qualifications

• 1–2 years of professional customer-facing experience in a related field.
• Familiarity with digital marketing concepts and terminology.
• Strong organizational skills and attention to detail.
• Clear, professional written and verbal communication.
• Comfort with data—able to read a report and summarize insights.

Responsibilities

• Support day-to-day management of assigned client accounts with senior CSM.
• Assist onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early risk or opportunity signals.
• Prepare reporting, performance summaries, and client meeting materials.
• Learn Bridg's products in depth and escalate complex issues when needed.
• Collaborate cross-functionally with Product, Delivery, and Technical Operations.

Skills

Customer-facing

Digital marketing concepts

Data interpretation

Organization skills

Written & verbal communication

Office/Workspace tools

Education

Bachelor's degree or equivalent practical experience

Tools

Smartsheet

JIRA

Microsoft Office

Google Workspace

Job description

PAR Technology Corporation's Bridg Customer Success team seeks a dedicated analyst to support day-to-day client operations across national brands. You will assist onboarding, maintain communication, and help ensure high client satisfaction and retention.

You will learn Bridg's products, monitor usage, and prepare reports for management reviews, with growth into a full Customer Success Manager role over time.