Remote Customer Success Associate - Healthcare Operations

Precision Medicine; New York (NY); Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Precision Medicine is hiring a Customer Success Associate for a full-time remote role in the U.S. You will support daily operations, coordinate with Customer Success Account Managers and pharmacy teams, and ensure timely communication and issue resolution.

The position emphasizes patient safety, regulatory compliance, and efficient workflows. Ideal candidates bring 1+ year in customer service or healthcare, strong communication, attention to detail, and comfort in a fast-paced setting.

Qualifications

• 1+ years of experience in customer service, administrative support, or healthcare setting.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfortable working in a fast-paced, regulated environment.
• Basic computer skills; experience with CRM or ticketing systems is a plus.

Responsibilities

• Respond to client inquiries and provide timely updates on prescription status
• Monitor prescription workflows and proactively flag delays or discrepancies
• Assist with reshipments and coordinate issue resolution with internal teams
• Maintain and update daily reports as directed by Customer Success Managers
• Provide administrative support to improve operational efficiency
• Communicate clearly and professionally with clients in a HIPAA-compliant system
• Investigate and resolve client concerns in a timely and professional manner
• Identify recurring issues or trends and accelerate for process improvement
• Stay up to date on company products, services, and policies
• Perform other duties as assigned to support pharmacy operations, patient safety, and regulatory compliance.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Work under pressure

Tools

CRM systems

Ticketing systems

Microsoft Excel

Job description

Precision Medicine is hiring a Customer Success Associate for a full-time remote role in the U.S. You will support daily operations, coordinate with Customer Success Account Managers and pharmacy teams, and ensure timely communication and issue resolution.

The position emphasizes patient safety, regulatory compliance, and efficient workflows. Ideal candidates bring 1+ year in customer service or healthcare, strong communication, attention to detail, and comfort in a fast-paced setting.