Remote Customer Success Associate for SMB Growth

Settle; United States; Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible remote work culture

Health, dental, and vision coverage

401k

HSA/FSA

Employee Referral Program

Job summary

A financial services company in the United States is seeking a Customer Success Associate to drive customer satisfaction for small and mid-sized businesses. Responsibilities include managing customer accounts, engaging with clients to address their concerns, and collaborating with various internal teams. Ideal candidates should possess 3-5 years of experience in customer success, with strong problem-solving and communication skills. This role offers a salary range of $75,000 - $95,000, equity, and comprehensive benefits.

Qualifications

• 3-5 years of experience in customer success or account management, preferably in fintech.
• Strong champion for customer advocacy with a proven track record.
• Ability to prioritize and work independently while being a team player.

Responsibilities

• Manage a portfolio of small to mid-sized businesses to reduce churn.
• Engage with customers to understand challenges and facilitate success.
• Conduct customer check-ins and gather feedback for product improvement.
• Maintain records of customer interactions in Salesforce CRM.

Skills

Customer focus

Strong written and verbal communication

Problem-solving

Adaptability

Team collaboration

Cross-functional partnership

Tools

Salesforce

Google Suite

Notion

Chorus

Intercom

Metabase

Job description

A financial services company in the United States is seeking a Customer Success Associate to drive customer satisfaction for small and mid-sized businesses. Responsibilities include managing customer accounts, engaging with clients to address their concerns, and collaborating with various internal teams. Ideal candidates should possess 3-5 years of experience in customer success, with strong problem-solving and communication skills. This role offers a salary range of $75,000 - $95,000, equity, and comprehensive benefits.