Remote Customer Experience Associate — Grow with Support

FBSPL; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Pre-qualified leads

Flexible work hours

Training and guidance

Performance-based compensation

Ongoing team support

Job summary

A leading business consulting firm is seeking a Customer Experience Associate. The role focuses on helping small and mid-sized business owners through their onboarding and setup processes. With responsibilities including guiding customers, maintaining organized CRM notes, and delivering a positive experience, candidates should possess strong communication skills and a positive attitude. This full-time position offers flexibility and paths for long-term development, making it ideal for those passionate about customer service.

Qualifications

• Exceptional verbal communication and listening skills.
• Comfortable in a remote work environment.
• Ability to manage multiple customer interactions effectively.

Responsibilities

• Engage with business owners to discuss their challenges and needs.
• Guide customers through available solutions.
• Support onboarding and setup for new customers.
• Maintain organized notes in the CRM system.
• Foster long-term customer relationships.

Skills

Strong communication skills

Listening abilities

Positive attitude

Ability to learn new tools

Basic computer skills

Job description

A leading business consulting firm is seeking a Customer Experience Associate. The role focuses on helping small and mid-sized business owners through their onboarding and setup processes. With responsibilities including guiding customers, maintaining organized CRM notes, and delivering a positive experience, candidates should possess strong communication skills and a positive attitude. This full-time position offers flexibility and paths for long-term development, making it ideal for those passionate about customer service.