Customer Success Manager (Fully Remote)

PAR Technology; United States; Remote; USD 52,000 - 68,000; Full time

Job summary

PAR Technology, a leader in restaurant technology, is seeking a Customer Success Associate for its Bridg division in the United States.

You will manage day-to-day client accounts, assist with onboarding tasks, provide status updates and recurring touchpoints, and monitor usage to help prepare client reports. Strong organizational skills and the ability to summarize data clearly are essential to succeed in this role.

Qualifications

• 1-2 years of professional experience in a customer-facing role or strong internship background.
• Strong organizational skills with attention to detail and multi-tasking ability.
• Comfort with data and summarizing reports in plain English.

Responsibilities

• Support day-to-day management of assigned client accounts and act as a point of contact.
• Assist with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage, help prepare reporting, and collaborate cross-functionally to resolve issues.

Skills

Customer service

Data summarization

Communication

Education

Bachelor's degree or equivalent practical experience

Tools

Microsoft Office

Google Workspace

Smartsheet

JIRA

Job description

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions.
• Help execute Bridg's client engagement model, assisting with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage, assist in preparing reporting, and collaborate cross-functionally to resolve issues.

Requirements:

• 1-2 years of professional experience in a customer-facing role or strong internship background.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Comfort with data and ability to summarize reports in plain English.

Additional Skills:

• Key competencies in Microsoft Office and/or Google Workspace.
• Exposure to project management tools like Smartsheet or JIRA is a plus.
• Bachelor's degree or equivalent practical experience.

Interview Process:

• Video interview with Talent Acquisition Team.
• Video interview with Hiring Manager via MS Teams.
• Video interview with Team via MS Teams.

PAR Technology

PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. Its Bridg division offers an enterprise identity resolution and data platform, with a collaborative 'Better Together' culture.