Remote Customer Success & Appointment Lead

Five Star Bath Solutions of Central; Springfield (IL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Work from home options

Job summary

Five Star Bath Solutions of Central is seeking a Customer Success Manager to engage warm leads, confirm appointments, and coordinate installations and service calls. You’ll work in a fast-paced team, maintaining strong client relationships and ensuring a smooth handoff to operations.

The role emphasizes a customer-service mindset, high-volume calling, and a data-driven approach to scheduling, with warm leads provided to support performance and payout potential.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Exceptional organizational and time-management abilities.
• Self-starter with high accountability for results.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools highly preferred.
• Ability to pass a background check.

Responsibilities

• Confirm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally.
• Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

Skills

Customer service mindset

CRM software proficiency

Communication skills

Interpersonal skills

Organizational skills

Time management

Self-motivation

Background check

Appointment setting experience

Job description

Five Star Bath Solutions of Central is seeking a Customer Success Manager to engage warm leads, confirm appointments, and coordinate installations and service calls. You’ll work in a fast-paced team, maintaining strong client relationships and ensuring a smooth handoff to operations.

The role emphasizes a customer-service mindset, high-volume calling, and a data-driven approach to scheduling, with warm leads provided to support performance and payout potential.