Customer Development & Appointment Leader

BCI Acrylic Inc.; Santa Ana (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Luxury Bath Designs of Orange County is growing and seeks a driven Call Center & Customer Development Manager to own the front end of our customer-development process. You will engage homeowners, build rapport, follow up consistently, and turn interest into quality sales appointments.

You will manage opportunities from lead entry to qualified appointments with Design Consultants, ensuring CRM accuracy and a steady flow of productive appointments.

Qualifications

• Experience in call centers, appointment setting, inside sales, customer development, home improvement, CRM systems, or social-media lead management is highly valued.

Responsibilities

• Respond quickly to new leads from social media, website inquiries, referrals, previous customers, and other marketing sources.
• Make consistent outbound calls, texts, and follow-ups with new leads, uncontacted prospects, unsold opportunities, and older leads.
• Convert customer inquiries into qualified appointments for our Design Consultants.
• Speak with homeowners to understand their project, priorities, desired improvements, timing, and overall needs.
• Confirm appointments and actively work to minimize cancellations and no-shows.
• Provide Design Consultants with useful customer and project information before appointments.
• Maintain accurate CRM records, customer notes, appointment statuses, follow-up dates, call outcomes, and lead dispositions.
• Maintain an organized follow-up pipeline so viable opportunities do not get forgotten or lost.
• Re-engage previous customers, referrals, unsold opportunities, and older leads to generate additional business.
• Provide professional and positive customer communication that properly represents Luxury Bath Designs of Orange County.
• Assist management with selected marketing, social-media, recruiting, scheduling, and customer-development initiatives as needed.
• Identify which lead sources are producing quality appointments and ultimately generating sales.

Skills

Call center

Appointment setting

Inside sales

CRM software

Lead management

Customer development

Time management

Tools

CRM software

Job description

Luxury Bath Designs of Orange County is growing and seeks a driven Call Center & Customer Development Manager to own the front end of our customer-development process. You will engage homeowners, build rapport, follow up consistently, and turn interest into quality sales appointments.

You will manage opportunities from lead entry to qualified appointments with Design Consultants, ensuring CRM accuracy and a steady flow of productive appointments.