Remote Appointment & Customer Success Manager

Five Star Bath Solutions of Central; Springfield (IL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Advancement opportunities

Paid time off

Training

Work from home

Hybrid work

Job summary

Five Star Bath Solutions seeks a proactive Customer Success Manager to confirm appointments, manage calendars, and support clients from a hybrid setting near Springfield, IL. You’ll convert warm leads into scheduled installations and service calls while collaborating with sales and operations.

The ideal candidate has excellent communication, strong organizational skills, and CRM proficiency, with prior customer service or account management experience.

Qualifications

• Excellent communication, both verbal and written.
• Strong interpersonal and rapport-building abilities.
• Proven organizational and time-management skills.
• Background in customer service or account management preferred.
• CRM proficiency and reliability in data maintenance.

Responsibilities

• Confirm appointments with clients via phone calls and email.
• Maintain accurate records in the database.
• Manage the calendar and coordinate with sales/ops teams.
• Identify opportunities to improve the client experience.
• Assist owner with day-to-day operations when needed.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time-management

Self-motivation

Account management experience

Tools

CRM software

Job description

Five Star Bath Solutions seeks a proactive Customer Success Manager to confirm appointments, manage calendars, and support clients from a hybrid setting near Springfield, IL. You’ll convert warm leads into scheduled installations and service calls while collaborating with sales and operations.

The ideal candidate has excellent communication, strong organizational skills, and CRM proficiency, with prior customer service or account management experience.