Customer Success Manager - full or part-time

Five Star Bath Solutions of Central; Springfield (IL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Work from home options

Job summary

Five Star Bath Solutions of Central is seeking a Customer Success Manager to engage warm leads, confirm appointments, and coordinate installations and service calls. You’ll work in a fast-paced team, maintaining strong client relationships and ensuring a smooth handoff to operations.

The role emphasizes a customer-service mindset, high-volume calling, and a data-driven approach to scheduling, with warm leads provided to support performance and payout potential.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Exceptional organizational and time-management abilities.
• Self-starter with high accountability for results.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools highly preferred.
• Ability to pass a background check.

Responsibilities

• Confirm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally.
• Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

Skills

Customer service mindset

CRM software proficiency

Communication skills

Interpersonal skills

Organizational skills

Time management

Self-motivation

Background check

Appointment setting experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Success Manager and Appointment Confirmation Lead

Full job description

Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, we want you to be a part of our dynamic team as a Customer Success Manager!

At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar, and providing top-notch support. We’re looking for experienced, motivated appointment setters who know how to work the phones. We provide warm leads—your job is to get them booked.

What You’ll Do

• Work in a team to make high-volume outbound calls to warm leads
• Keep prospects engaged and schedule qualified sales appointments
• Engage with customers to schedule installations and service calls
• Work fast, think on your feet, and control the call

What We’re Looking For

• Customer service mindset—you know how to connect with a customer and understand their needs
• Street-smart communicators—you know how to keep people on the phone
• Experience setting appointments (home improvement, solar, or similar a plus)
• Competitive and money-driven mindset—you want to win and get paid
• High-volume energy—you’re ready to make an impact every day
• Self motivation – you hold yourself accountable to achieve results

Key Responsibilities

• Confirm appointments with clients via phone calls, emails, or other communication channels.
• Maintain accurate records of client interactions and update client information in our database.
• Manage the calendar and resolve issues promptly and professionally. - Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.
• Perform other office administrative duties and assistant to the owner in day-to-day operations, as time allows.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Exceptional organizational and time-management abilities.
• Self-starter with high accountability for results.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools highly preferred.
• Ability to pass a background check.

What We Offer

• Competitive comp package, including direct incentives for achieved goals.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Make a meaningful impact by contributing to our clients' success.
• A proven system with warm leads—no cold calling.
• Paid training.
• Work from home options and flexibility. Some hours required after 5 pm M-TH and some limited weekend availability is a must, offset by flexible starting hours each morning. You set the bulk of your hours as you work the results.

Location

Near Springfield, IL and surrounding areas is strongly preferred

Job Type

Full-time or Part-time

Benefits

• Flexible schedule
• Paid time off
• Paid training
• Work from home

Work Location

Hybrid remote in Springfield, IL 62707

Flexible work from home options available.