Remote Appointment Coordinator

Five Star Bath Solutions of Los Angeles County; United States; Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Career Growth Opportunities

Supportive Team Environment

Job summary

Five Star Bath Solutions of Los Angeles County is seeking a detail-oriented Call Confirmer to own our local sales calendar and keep our appointment pipeline running smoothly. You’ll be the first contact after a lead, confirming details and setting up appointments.

If you excel at clear communication, thrive in a fast-moving call queue, and take pride in organization, join a team that values growth, collaboration, and dependable pay.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Self-driven and motivated to meet targets.
• Exceptional organizational and time-management abilities.
• Prior experience in customer service or related field preferred.
• Proficient with CRM software and related tools.

Responsibilities

• Confirm appointments with clients via phone calls.
• Manage the calendar and resolve issues promptly and professionally.
• Maintain accurate records of client interactions and update data in the database.
• Learn and master a scripted confirmation process to verify home ownership and needs.
• Collaborate with sales and operations teams for seamless communication.
• Proactively identify opportunities to enhance the client experience and provide feedback.
• Reschedule appointments to earlier slots to optimize the calendar.

Skills

Excellent communication

Interpersonal skills

Self-driven

Organizational skills

Customer service experience

CRM proficiency

Tools

CRM software

Job description

Five Star Bath Solutions of Los Angeles County is seeking a detail-oriented Call Confirmer to own our local sales calendar and keep our appointment pipeline running smoothly. You’ll be the first contact after a lead, confirming details and setting up appointments.

If you excel at clear communication, thrive in a fast-moving call queue, and take pride in organization, join a team that values growth, collaboration, and dependable pay.