Public-Safety Cloud Success Advocate

Motorola Solutions

San Diego (CA)

On-site

USD 78,000 - 85,000

Full time

3 days ago

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Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Success Advocate to manage a regional portfolio, drive product adoption, and strengthen long-term customer partnerships. You will work with cross-functional teams to onboard customers, tailor solutions to real-world workflows, and ensure successful deployment of our hybrid-cloud portfolio.

The role emphasizes adoption metrics, health monitoring, and proactive risk management, with travel up to 25% and a base salary around market norms in the U.S.

Qualifications

Bachelor's degree or equivalent practical experience.
Legal authorization to work in the U.S. permanently.
Experience in customer success or related roles.
Experience with SaaS, cloud, or mission-critical technology products.

Responsibilities

Reducing Time to First Value for new deployments.
Moving customers through increasingly advanced usage tiers.
Identifying risks to adoption and retention early and driving mitigation plans.
Surfacing expansion and cross-sell opportunities based on usage and outcomes.

Skills

Public Safety Experience

Customer Success

CRM / BI Tools

Communication

Problem Solving

Account Management

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

Tableau

Job description

The role emphasizes adoption metrics, health monitoring, and proactive risk management, with travel up to 25% and a base salary around market norms in the U.S.

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