Mission-Critical Customer Success Advocate

Motorola Solutions; San Francisco (CA); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Paid Time Off

Job summary

Motorola Solutions seeks a Customer Success Advocate to manage a portfolio of regional customers, driving adoption and value realization across our hybrid-cloud portfolio. You will onboard, configure for real-world workflows, and sustain long-term partnerships with end users and stakeholders.

Key responsibilities include driving product adoption, monitoring health metrics, and guiding customers through onboarding, health checks, and renewal discussions, with emphasis on measurable outcomes and

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Experience driving product adoption, regular customer reviews, and KPIs (adoption/retention/satisfaction).
• Familiarity with CRM and BI tools to monitor health, usage trends, and outcomes.

Responsibilities

• Reduce Time to First Value for new deployments.
• Advance customers through higher usage tiers and adoption.
• Identify risks to adoption and retention and drive mitigation plans.
• Surface expansion and cross-sell opportunities based on usage and outcomes.
• Build trusted relationships with leadership and end users across the portfolio.
• Lead regular touchpoints (onboarding, QBRs/EBRs, health checks) to review usage and future needs.
• Ensure configurations align with customers' operational goals and workflows.
• Drive high adoption of licensed features for mission-critical workflows.
• Collaborate with Sales, Deployment, Product Activation, and Support for a seamless experience.
• Provide adoption insights and risk assessments to support renewal and expansion.

Skills

Public Safety / Government Technology

Customer Success & Adoption

Data & Tools Fluency

Communication & Influence

Problem-Solving & Ownership

CS/Acct Mgmt Experience

Education

Bachelor's Degree in Business, Communications, Public Safety, IT or related field

Tools

Salesforce

Gainsight

Tableau

Job description

Motorola Solutions seeks a Customer Success Advocate to manage a portfolio of regional customers, driving adoption and value realization across our hybrid-cloud portfolio. You will onboard, configure for real-world workflows, and sustain long-term partnerships with end users and stakeholders.

Key responsibilities include driving product adoption, monitoring health metrics, and guiding customers through onboarding, health checks, and renewal discussions, with emphasis on measurable outcomes and