Mission-Critical Customer Success Advocate

Motorola Solutions; Colorado; On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Job summary

Motorola Solutions seeks a Customer Success Advocate to drive adoption and value realization for its hybrid‑cloud portfolio across a regional customer base. You will engage end users and stakeholders to onboard, configure workflows, and ensure lasting outcomes.

As a trusted advisor, you will partner with Sales, Deployment and Support to maximize product usage, monitor health, and surface expansion opportunities that improve adoption and retention. Some travel is required.

Qualifications

• Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related field.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Responsibilities

• Build and maintain trusted relationships with operational leadership and end users in the assigned portfolio.
• Lead regular customer touchpoints (onboarding, QBRs/EBRs, health checks) to review usage and future needs.
• Drive high adoption of licensed features with focus on daily active usage and mission-critical workflows.
• Identify risks to adoption and retention and drive mitigation plans in partnership with cross-functional teams.
• Collaborate with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.

Skills

Public Safety / Government Tech

Customer Success

Data & Tools Fluency

Communication & Influence

Problem Solving

SaaS / Cloud Experience

Education

Bachelor’s Degree in Business/Communications/Public Safety/IT

Tools

Salesforce

Gainsight

Tableau

Job description

Motorola Solutions seeks a Customer Success Advocate to drive adoption and value realization for its hybrid‑cloud portfolio across a regional customer base. You will engage end users and stakeholders to onboard, configure workflows, and ensure lasting outcomes.

As a trusted advisor, you will partner with Sales, Deployment and Support to maximize product usage, monitor health, and surface expansion opportunities that improve adoption and retention. Some travel is required.