Remote Customer Solutions Specialist & Project Liaison

MATTR; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision coverage with

401(k) with company match

Life, AD&D, and Long-Term Disability

Wellness incentives

Employee Assistance Program

Job summary

MATTR is seeking a Customer Solutions Specialist to turn opportunities into outcomes, coordinating with Territory Sales Managers, engineering teams, distributors, and partners across the sales cycle.

The role emphasizes project management, timely communication, and accurate data handling in a remote, ET-aligned environment. Strong collaboration with cross-functional teams is essential for success.

Qualifications

• 2–4 years of experience in related field.
• Experience supporting project-based work from opportunity identification through completion.
• Ability to interpret construction plans and specs.
• Strong project management and organizational skills with multiple priorities.
• Excellent verbal and written communication; proficient in MS Office.
• Ability to work remotely with Eastern Time support.
• Preferred: Engineering/Construction degree; 3–5 years; CRM/project tools familiarity.

Responsibilities

• Identify and advance sales opportunities with Territory Sales Managers.
• Use bid resources and market data to uncover opportunities.
• Coordinate project activities across drafting, engineering, and support teams.
• Maintain accurate project data in the CRM and track status.
• Prepare pricing and quotations; ensure timely information delivery.
• Support project execution and stakeholder engagement.
• Collaborate with partners across distributors, contractors, and consultants.

Skills

Project coordination

CRM experience

Construction plans interpretation

Communication skills

Remote work capability

Microsoft Office

Education

Bachelor's degree in Engineering or related field

3-5 years of related industry experience

Tools

CRM systems

Project tracking tools

Job description

MATTR is seeking a Customer Solutions Specialist to turn opportunities into outcomes, coordinating with Territory Sales Managers, engineering teams, distributors, and partners across the sales cycle.

The role emphasizes project management, timely communication, and accurate data handling in a remote, ET-aligned environment. Strong collaboration with cross-functional teams is essential for success.