Remote Customer Project Manager - Delivery & Success

AAlusion; San Diego (CA); Hybrid; USD 51,000 - 114,000; Full time

Job summary

AAlusion is seeking a Customer Project Manager to serve as the single point of contact for assigned customer accounts, remotely across US locations. You will manage interactions from order entry to billing and promote satisfaction, revenue retention, and growth.

You will collaborate with sales and service delivery, provide escalation support, and ensure on-time delivery by following provisioning workflows. A Bachelor's degree or 5+ years of related experience is required.

Qualifications

• Bachelor's Degree or 5+ years of related experience.
• Customer service, problem solving and analytical skills.
• Verbal, written and interpersonal communication skills.
• Collaboration skills and use a team approach to accomplishing work.
• Ability to multi-task.
• Ability to stay focused in high paced stressful working environment.
• Ability to learn and adhere to customer care policies, processes, and principles.
• Ability to maintain a proficient understanding of products and services.
• Have a working knowledge of the implementation workflow.

Responsibilities

• Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.
• Provide critical date management and escalation support to meet committed delivery objectives.
• Follow established protocol for submitting orders to Order entry and provisioning.
• Provide timely response to customer and service delivery inquiries.
• Pro-actively manages the customer's service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
• Meet learning, development and personal growth objectives to provide a superior customer experience.
• Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle

Skills

Customer service

Problem solving

Analytical skills

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Stress management

Education

Bachelor's Degree or 5+ years experience

Job description

AAlusion is seeking a Customer Project Manager to serve as the single point of contact for assigned customer accounts, remotely across US locations. You will manage interactions from order entry to billing and promote satisfaction, revenue retention, and growth.

You will collaborate with sales and service delivery, provide escalation support, and ensure on-time delivery by following provisioning workflows. A Bachelor's degree or 5+ years of related experience is required.