Remote Customer Solutions Specialist (Auto Finance)

1611 Ally Bank; United States; Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Incentive plan

Travel allowances

Relocation assistance

Job summary

Ally Financial is hiring a Customer Solutions Representative to proactively make outbound calls and handle inbound calls for auto loan accounts. You will provide empathetic service, resolve payment issues, and contribute to a high-performing team with comprehensive training in compliance, negotiation, and sales.

Location options include hybrid, on-site, or remote within 100 miles of designated offices. The role requires schedule flexibility and a focus on meeting performance metrics.

Qualifications

• Customer service experience preferred.
• High school diploma or GED equivalent.
• Bilingual Spanish a plus.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications.
• Ability to multi-task and meet key performance metrics.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

Responsibilities

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
• Contact Ally auto-loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume, delinquency, and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.
• Use computerized systems for tracking and troubleshooting.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

Skills

Customer service

Communication skills

Multitasking

Time management

Phone etiquette

Attention to detail

Sales & negotiation

Spanish (bilingual)

Microsoft Windows

Education

Associate or Bachelor’s degree in business or related field

Job description

Ally Financial is hiring a Customer Solutions Representative to proactively make outbound calls and handle inbound calls for auto loan accounts. You will provide empathetic service, resolve payment issues, and contribute to a high-performing team with comprehensive training in compliance, negotiation, and sales.

Location options include hybrid, on-site, or remote within 100 miles of designated offices. The role requires schedule flexibility and a focus on meeting performance metrics.