Auto Loan Customer Solutions Specialist

Ally-Financial; Arkansas; Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

401K retirement plan

Paid time off

Tuition reimbursement

Medical, dental, vision insurance

Employee discounts

Job summary

Ally Financial is seeking a Customer Solutions Representative in the United States to manage outbound and inbound calls regarding auto loan accounts. The role emphasizes professional communication, issue resolution, and compliance with regulations while delivering high-quality service.

The position supports a comprehensive Total Rewards package, including benefits and training, with a schedule that may involve hybrid or on-site work and potential evenings or weekends based on business needs.

Qualifications

• Experience in financial services or related industry preferred.
• Associate or bachelor’s degree in business or related field may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.

Responsibilities

• Make outbound calls and handle inbound calls to meet performance standards.
• Contact auto-loan customers regarding late or missed payments.
• Negotiate payment arrangements with customers.
• Respond to inquiries via phone, workflow systems, and email.
• Document interactions clearly and accurately.
• Maintain confidentiality of customer information.
• Adhere to state and federal laws in account handling.

Skills

Active listening

Verbal communication

Written communication

Phone etiquette

Attention to detail

Sales

Negotiation

Skip tracing

Multi-tasking

Windows proficiency

Education

Associate degree in business

Bachelor’s degree in business

Tools

CRM systems

Email platforms

Job description

Ally Financial is seeking a Customer Solutions Representative in the United States to manage outbound and inbound calls regarding auto loan accounts. The role emphasizes professional communication, issue resolution, and compliance with regulations while delivering high-quality service.

The position supports a comprehensive Total Rewards package, including benefits and training, with a schedule that may involve hybrid or on-site work and potential evenings or weekends based on business needs.