Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA - Starting January, February or March 2027

1611 Ally Bank; Arkansas; Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401K plan with matching

Job summary

Ally Financial is seeking a Customer Solutions Representative to proactively reach out to customers with auto loan accounts and resolve payment issues with professionalism and empathy. The role emphasizes outbound and inbound calls, adherence to compliance, and strong customer service across channels.

Compensation includes base pay with monthly incentives, and training starts in January through March 2027. The position requires flexibility in scheduling, including evenings and one Saturday per

Qualifications

• Experience in financial services or related industry preferred.
• Associate or bachelor’s degree may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.
• Ability to identify potential loss situations and elevate to management.

Responsibilities

• Make outbound calls and handle incoming calls to meet performance standards.
• Contact auto-loan customers regarding late or missed payments.
• Negotiate payment arrangements with customers.
• Respond to customer inquiries via phone, workflow systems, and email.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.

Skills

Communication skills

Spanish bilingual

Sales & negotiation

Skip tracing

Multi-tasking

MS Windows

Education

Bachelor’s degree in business or related field

Tools

Microsoft Windows

Internet-based applications

Job description

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.

Location Requirements

For remote customer solutions representative positions, employees must reside within 100 miles of their designated office location to accommodate occasional in-person meetings, training, equipment support, and other business needs. Before applying, please ensure that you are within 100 driving miles of one of the designated office locations listed below.

• Little Rock, AR - 17500 Chenal Parkway Little Rock, AR 72223
• Detroit, MI - 500 Woodward Avenue Detroit, MI 48226
• Charlotte, NC - 601 South Tryon Street Charlotte, NC 28202
• Dresher, PA - 200 Dryden Road Dresher, PA 19025

Compensation

Compensation: $23/hr. + monthly incentives.

Compensation: $23/hr. + monthly incentives.

Training class starts: January, February or March 2027

Work schedule after training: Your standard work schedule is 7:00am - 4:00pm CST/8:00am - 5:00pm EST or 8:00am - 5:00pm CST/9:00am - 6:00pm EST and will include one evening a week from 10:00am - 7:00pm CST/11:00am - 8:00pm EST (based on business needs) and one Saturday a month from 7:00am -11:00am CST/ 8:00am - 12:00pm EST (based on business needs). You will also be expected to attend 4 weeks of training that will commence on your start date. Ally reserves the right to change schedules due to business needs.

The Work Itself

Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.

Contact Ally auto-loan customers regarding late or missed payments.

Understand reasons for delinquency and negotiate payment arrangements.

Respond to customer inquiries via phone, workflow systems, and email.

Research and resolve account discrepancies.

Document all interactions clearly and accurately.

Maintain professionalism and accuracy while managing accounts.

Meet performance standards for call volume, delinquency, and customer satisfaction.

Identify and recommend solutions to avoid repossession losses.

Use computerized systems for tracking and troubleshooting.

Maintain strict confidentiality of customer information.

Adhere to all state and federal laws in the handling of accounts.

Qualifications

We’re Looking For Experience in financial services or a related industry preferred. Associate or bachelor’s degree in business or related field may be used in lieu of experience. Bilingual (Spanish) skills are a plus. Excellent listening, verbal, and written communication skills. Strong attention to detail and professional phone etiquette. Sales, negotiation, and skip tracing skills preferred. Proficiency with Microsoft Windows and internet-based applications required. Ability to multi-task and meet key performance metrics. Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to elevate unique collections cases to management. Ability to work flexible hours, including weekends, holidays, and overtime as needed.

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent

How We’ll Have Your Back

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

Who We Are

Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial‑services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

$47,840.00 - $54,080.00

Incentive Compensation

This position is eligible to participate in a variable incentive plan.

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