Remote Auto Finance Customer Solutions Specialist

Ally; Arkansas; Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Bonuses

401K matching

Paid time off

Relocation assistance

Job summary

Ally Financial is seeking a Customer Solutions Representative to proactively handle outbound and inbound calls regarding auto-loan accounts, delivering exceptional service while resolving payment issues.

The role includes training in compliance, negotiation, and sales, with remote options available within 100 driving miles of designated office locations and a compensation package emphasizing base pay plus incentives.

Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent
• Associate or bachelor’s degree in business or related field may be used in lieu of experience
• Bilingual Spanish skills are a plus
• Experience in financial services or related industry preferred

Responsibilities

• Make outbound phone calls and handle inbound calls to meet required performance standards and metrics
• Contact Ally auto-loan customers regarding late or missed payments
• Understand reasons for delinquency and negotiate payment arrangements
• Respond to customer inquiries via phone, workflow systems, and email
• Research and resolve account discrepancies
• Document all interactions clearly and accurately
• Maintain professionalism and accuracy while managing accounts
• Meet performance standards for call volume, delinquency, and customer satisfaction
• Identify and recommend solutions to avoid repossession losses
• Use computerized systems for tracking and troubleshooting
• Maintain strict confidentiality of customer information
• Adhere to all state and federal laws in the handling of accounts

Skills

Financial services experience

Communication skills

Bilingual Spanish

Customer service

Negotiation

Microsoft Windows

Multitasking

Attention to detail

Flexibility in hours

Skip tracing

Education

Associate or Bachelor’s degree in business or related field

Job description

Ally Financial is seeking a Customer Solutions Representative to proactively handle outbound and inbound calls regarding auto-loan accounts, delivering exceptional service while resolving payment issues.

The role includes training in compliance, negotiation, and sales, with remote options available within 100 driving miles of designated office locations and a compensation package emphasizing base pay plus incentives.