Remote Auto Loan Solutions Specialist

1611 Ally Bank; Arkansas; Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401K plan with matching

Job summary

Ally Financial is seeking a Customer Solutions Representative to proactively reach out to customers with auto loan accounts and resolve payment issues with professionalism and empathy. The role emphasizes outbound and inbound calls, adherence to compliance, and strong customer service across channels.

Compensation includes base pay with monthly incentives, and training starts in January through March 2027. The position requires flexibility in scheduling, including evenings and one Saturday per

Qualifications

• Experience in financial services or related industry preferred.
• Associate or bachelor’s degree may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.
• Ability to identify potential loss situations and elevate to management.

Responsibilities

• Make outbound calls and handle incoming calls to meet performance standards.
• Contact auto-loan customers regarding late or missed payments.
• Negotiate payment arrangements with customers.
• Respond to customer inquiries via phone, workflow systems, and email.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.

Skills

Communication skills

Spanish bilingual

Sales & negotiation

Skip tracing

Multi-tasking

MS Windows

Education

Bachelor’s degree in business or related field

Tools

Microsoft Windows

Internet-based applications

Job description

Ally Financial is seeking a Customer Solutions Representative to proactively reach out to customers with auto loan accounts and resolve payment issues with professionalism and empathy. The role emphasizes outbound and inbound calls, adherence to compliance, and strong customer service across channels.

Compensation includes base pay with monthly incentives, and training starts in January through March 2027. The position requires flexibility in scheduling, including evenings and one Saturday per