Remote Customer Service & Upsell Specialist

MCI; Fort Riley (KS); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Career Growth Opportunities

Job summary

MCI is seeking a dedicated and customer-focused Customer Service Representative in Fort Riley, Kansas. In this role, you will handle customer inquiries, provide accurate information, and resolve issues efficiently to ensure a positive customer experience.

The position requires excellent communication skills, a problem-solving mindset, and reliability. Ideal candidates are motivated and possess a high school diploma.

MCI offers competitive compensation and a variety of benefits to support and reward team members.

Qualifications

• Excellent organizational, written, and oral communication skills.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through problems solving.

Skills

Excellent communication skills

Customer service orientation

Problem-solving mindset

Ability to type swiftly (20+ wpm)

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Job description

MCI is seeking a dedicated and customer-focused Customer Service Representative in Fort Riley, Kansas. In this role, you will handle customer inquiries, provide accurate information, and resolve issues efficiently to ensure a positive customer experience.

The position requires excellent communication skills, a problem-solving mindset, and reliability. Ideal candidates are motivated and possess a high school diploma.

MCI offers competitive compensation and a variety of benefits to support and reward team members.