Remote Customer Service & Upsell Specialist

MCI

Fort Riley (KS)

Remote

USD 30,000 - 42,000

Full time

14 days+
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Benefits offered by this job

Paid Time Off
Health Benefits
Retirement Savings
Paid Training
Career Growth Opportunities

Job summary

MCI is seeking a dedicated and customer-focused Customer Service Representative in Fort Riley, Kansas. In this role, you will handle customer inquiries, provide accurate information, and resolve issues efficiently to ensure a positive customer experience.

The position requires excellent communication skills, a problem-solving mindset, and reliability. Ideal candidates are motivated and possess a high school diploma.

MCI offers competitive compensation and a variety of benefits to support and reward team members.

Qualifications

  • Excellent organizational, written, and oral communication skills.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues.
  • Strong team orientation and customer focus.

Responsibilities

  • Listen to customers, understand their needs, and resolve customer issues.
  • Utilize systems and technology to complete account management tasks.
  • Ensure first call resolution through problems solving.

Skills

Excellent communication skills
Customer service orientation
Problem-solving mindset
Ability to type swiftly (20+ wpm)
Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Job description

MCI is seeking a dedicated and customer-focused Customer Service Representative in Fort Riley, Kansas. In this role, you will handle customer inquiries, provide accurate information, and resolve issues efficiently to ensure a positive customer experience.

The position requires excellent communication skills, a problem-solving mindset, and reliability. Ideal candidates are motivated and possess a high school diploma.

MCI offers competitive compensation and a variety of benefits to support and reward team members.

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