Remote Customer Experience Agent with Upsell Focus

MCI; Fort Riley (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI is seeking a dedicated Call Center Representative in Fort Riley to handle customer inquiries and ensure a positive experience. Your role includes resolving issues, providing accurate information, and utilizing technology for effective account management.

The ideal candidate possesses excellent communication skills and thrives in a fast-paced environment. A high school diploma is required along with a customer service-oriented mindset.

Join MCI, a company committed to recognizing your contributions with competitive compensation and benefits.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems for account management tasks.
• Ensure first call resolution through effective call handling.

Skills

Excellent organizational skills

Communication skills

Problem-solving mindset

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a dedicated Call Center Representative in Fort Riley to handle customer inquiries and ensure a positive experience. Your role includes resolving issues, providing accurate information, and utilizing technology for effective account management.

The ideal candidate possesses excellent communication skills and thrives in a fast-paced environment. A high school diploma is required along with a customer service-oriented mindset.

Join MCI, a company committed to recognizing your contributions with competitive compensation and benefits.