Remote Customer Service & Upsell Specialist

MCI; Abilene (TX); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Career Growth Opportunities

Job summary

MCI is seeking a dedicated Customer Service Representative in Abilene, Texas. This role requires handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.

Ideal candidates possess strong organizational, communication, and problem-solving skills, with a customer-focused mindset.

We offer a competitive compensation package, comprehensive health benefits, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Strong team orientation and customer focus.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Utilize systems and technology for account management.
• Ensure first call resolution through effective problem solving.

Skills

Excellent organizational skills

Written and oral communication skills

Basic Microsoft Office Suite knowledge

Conflict resolution

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

MCI is seeking a dedicated Customer Service Representative in Abilene, Texas. This role requires handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.

Ideal candidates possess strong organizational, communication, and problem-solving skills, with a customer-focused mindset.

We offer a competitive compensation package, comprehensive health benefits, and opportunities for career growth.