Remote Customer Service Surge Specialist

SMI Management, LLC; Texas; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

We provide the equipment

Work from home!

Paid training

Set schedule: Monday - Friday between

Accrue PTO starting day 1

Benefits after 30 days

401(k) employer contrib after 1 year

Gym Membership Reimbursements

Career Growth Opportunities

Virtual Work Environment

Coworkers Who Feel Like Family

Job summary

SMI Management, LLC is seeking a Customer Service Surge Representative to work from home in a full-time capacity. The role handles complex inquiries from parents, legal representatives, and state officials, ensuring compliant and high-quality customer service during surge periods.

The position requires a high school diploma with at least two years in service delivery or related fields and proficiency in data entry, Microsoft Word, Excel, and contact center tools such as Cisco Finesse or Nice

Qualifications

• High school diploma or its equivalent is required, along with a minimum of two years of previous experience in service delivery, customer service, call center technology, or a related field.
• OR An equivalent combination of education and experience that equips an individual with the necessary knowledge, skills, and abilities to carry out the responsibilities of the position.

Responsibilities

• Handling and resolving intricate inquiries received through inbound calls and chats from custodial and non custodial parents, legal representatives, and state officials regarding child support services during a surge.
• Providing exceptional customer service and ensuring interactions follow Federal Title IV‑D regulations, State privacy laws, SOPs, and company policies.

Skills

Customer service

Record keeping

Attention to detail

Data entry

Communication

Teamwork

Ethics & integrity

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Cisco Finesse

COMM100

Nice InContact

Job description

SMI Management, LLC is seeking a Customer Service Surge Representative to work from home in a full-time capacity. The role handles complex inquiries from parents, legal representatives, and state officials, ensuring compliant and high-quality customer service during surge periods.

The position requires a high school diploma with at least two years in service delivery or related fields and proficiency in data entry, Microsoft Word, Excel, and contact center tools such as Cisco Finesse or Nice