Remote Customer Service Advocate - Growth & Rewards

Talentify; Goldsboro (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a dedicated Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. The role requires strong communication, problem solving, and the ability to thrive in a high-energy environment.

This position offers exposure to a dynamic contact center with on-site and remote agents. Candidates should be 18+, have a HS diploma, and be proficient with Microsoft Office and basic Windows OS.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typed speed of 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Escalate customer dissatisfaction with managerial team as needed.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Customer service

Communication skills

Typing 20+ wpm

Microsoft Office

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Windows OS

Job description

MCI is seeking a dedicated Customer Service Representative to handle inquiries, provide accurate information, resolve issues, and ensure a positive customer experience. The role requires strong communication, problem solving, and the ability to thrive in a high-energy environment.

This position offers exposure to a dynamic contact center with on-site and remote agents. Candidates should be 18+, have a HS diploma, and be proficient with Microsoft Office and basic Windows OS.