Remote Customer Service Specialist — Lease-to-Own Support

Progressive Leasing; United States; Remote; USD 22,041 - 24,796; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Paid holidays

Employee stock purchase

Tuition reimbursement

Charitable gift matching

Job summary

Progressive Leasing is hiring a Customer Service Representative for a work-from-home role within a 60‑mile radius of Draper, Utah. You will handle inbound and outbound calls, assist customers, and support the lease-to-own journey.

This full-time position offers competitive benefits, including health insurance, a 401(k), paid time off, and holidays. Training is four weeks, Monday–Friday, 8:30AM–5:00PM; prior customer service experience is valued.

Qualifications

• Customer Service and prior collections experience with impeccable interpersonal skills.
• Excellent verbal and written communication skills.
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously.
• Phone experience in a customer-service/call-center environment.
• High school diploma or GED; must be 18 years or older.
• Experience with AI-enabled tools is a plus; we value curiosity, adaptability, and learning willingness.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide top-tier support and service to our customers.

Skills

Customer service experience

Verbal and written communication

Typing / computer literacy

Phone customer service

Education

High school diploma or GED

Tools

AI-enabled tools

Job description

Progressive Leasing is hiring a Customer Service Representative for a work-from-home role within a 60‑mile radius of Draper, Utah. You will handle inbound and outbound calls, assist customers, and support the lease-to-own journey.

This full-time position offers competitive benefits, including health insurance, a 401(k), paid time off, and holidays. Training is four weeks, Monday–Friday, 8:30AM–5:00PM; prior customer service experience is valued.