Remote Customer Service Specialist (Germany)

Via; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Work from home

Hardware provided

30 days vacation

Job summary

Via is seeking a Customer Service Representative to support riders and drivers across multiple markets from Germany. You’ll handle inquiries by phone, chat, and email, with shift bonuses for nights and holidays, contributing to a smooth, reliable mobility service.

Fluency in German and English, calm under pressure, and a service‑minded attitude are essential. 100% remote work is supported from Germany, with modern hardware provided and strong growth opportunities.

Qualifications

• Fluent in German and English to support DACH and UK markets.
• Strong communication skills and customer-centric approach.
• Willingness to learn and provide great service.
• Comfortable using modern IT tools and systems.

Responsibilities

• Provide telephone, live chat, and email support.
• Work scheduled shifts with appropriate bonuses for night/holiday shifts.
• Support drivers and passengers, resolving questions or concerns.
• Ensure customer satisfaction and issue resolution.
• Grow responsibilities and compensation over time.

Skills

Fluent German

Fluent English

Customer support

Communication

Tools

CRM software

Job description

Via is seeking a Customer Service Representative to support riders and drivers across multiple markets from Germany. You’ll handle inquiries by phone, chat, and email, with shift bonuses for nights and holidays, contributing to a smooth, reliable mobility service.

Fluency in German and English, calm under pressure, and a service‑minded attitude are essential. 100% remote work is supported from Germany, with modern hardware provided and strong growth opportunities.