German-Speaking Fulfillment Specialist (Remote)

Taskrabbit; United States; Remote; USD 15,000 - 21,000; Full time

Benefits offered by this job

Flexible time off

Stipends

IKEA discounts

Job summary

Taskrabbit is seeking a customer support specialist to join a remote team in Poland. You will resolve user issues via live channels and outbound calls, following SOPs and delivering a high-quality experience across six European markets.

The role emphasizes proactive improvement, stakeholder trust, and strong communication. Required are English and German fluency (B2+), at least one year in customer service, and solid problem-solving skills.

Qualifications

• Fluency in English and German (B2+).
• Minimum 1 year of customer service or contact center experience.
• Strong critical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Follow SOPs and take detailed notes for continuous improvement.
• Resolve user issues via live channels and outbound calls while exceeding KPIs.
• Build trust with stakeholders and provide an exceptional experience on first contact.

Skills

English fluency

German fluency

Customer service experience

Critical thinking

Problem solving

Communication skills

Job description

Taskrabbit is seeking a customer support specialist to join a remote team in Poland. You will resolve user issues via live channels and outbound calls, following SOPs and delivering a high-quality experience across six European markets.

The role emphasizes proactive improvement, stakeholder trust, and strong communication. Required are English and German fluency (B2+), at least one year in customer service, and solid problem-solving skills.