Customer Service Representative (German Market)

Venturatravel; United States; Hybrid; USD 42,000 - 60,000; Full time

Job summary

Venturatravel is seeking a German-speaking travel support specialist to assist travelers before and during trips from the United States. You will handle inquiries via email and phone, coordinate flights and transfers, and provide practical help in emergencies while maintaining high service standards.

The role emphasizes customer communication, seamless travel arrangements, and the use of digital tools to improve efficiency.

Qualifications

• At least two years of customer service experience with a track record of strong results.
• Fluent spoken and written German, plus confident English communication.
• Careful attention to detail and ability to stay composed under stress.
• Clear, respectful communication and collaborative approach to travelers’ needs.

Responsibilities

• Be main contact for travelers before departure via email and phone.
• Prepare customers for trips, including via video meetings.
• Check travel documents for completeness and arrange flights, transfers, and services.
• Assist with emergencies during trips and post-trip claims.
• Aim for monthly/quarterly customer satisfaction targets using digital/AI tools.

Skills

Customer service

German fluency

English communication

Attention to detail

Stress management

Tools

CRM systems

Booking platforms

Job description

Role overview

Support German-speaking travelers before and during their trips, making sure they have the information, documents, and arrangements they need. The role combines customer communication, travel coordination, and practical problem-solving, including responding to urgent situations while travelers are away.

Responsibilities

• Act as the main contact for travelers before departure, responding to questions by email and phone.
• Prepare customers for upcoming trips, including through video meetings.
• Check travel documents for completeness and accuracy, and arrange flights, transfers, and other services.
• Help resolve emergencies during trips and assist with claims afterward.
• Work toward monthly and quarterly customer satisfaction targets, using digital and AI tools to improve efficiency.

Requirements

• At least two years of customer service experience with a record of strong results.
• Fluent spoken and written German, plus confidence communicating in English.
• Careful attention to detail and the ability to stay composed during stressful or urgent situations.
• Clear, respectful communication, a collaborative approach, and a focus on travelers’ needs.
• Comfort with digital tools and openness to learning new ones.
• Availability for emergency shifts around the clock during travel seasons.

Nice to have

• Experience in travel or serving different types of customers.
• Familiarity with CRM systems or booking platforms.

Benefits and work setup

• The role offers an international team environment, opportunities to learn and grow, quarterly social and team events, and an annual two-week offsite.
• Team members may work from other offices in the network; the listing also describes flexible ways to contribute and participation in overall company profits.