Remote Building Supplies Support Specialist

KEEN, Inc.; Elm (PA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and live chat.

You will respond promptly to inquiries, answer product questions, assist with internet orders, returns, exchanges, and warranty claims, and provide product information to help fans make informed purchases. The role emphasizes empathy, problem-solving, and brand advocacy, with a flexible remote schedule and the potential to work over 40 hours as needed to meet business

Qualifications

• Advanced verbal and written communication skills.
• Ability to respond to fan inquiries with empathy and clarity.
• Able to manage multiple channels (phone, email, chat) independently.
• Experience in handling orders, returns, exchanges, and warranty claims.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently.
• Answers product questions and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provides technical and product information to aid fan purchases.
• Leverages knowledge to create revenue opportunities and champion the brand.
• Makes suggestions to improve internal processes and fan experiences.

Skills

Verbal and written communication

Problem-solving

Detail oriented

Independent/workload management

Empathy

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and live chat.

You will respond promptly to inquiries, answer product questions, assist with internet orders, returns, exchanges, and warranty claims, and provide product information to help fans make informed purchases. The role emphasizes empathy, problem-solving, and brand advocacy, with a flexible remote schedule and the potential to work over 40 hours as needed to meet business