Remote Customer Experience Specialist – Building Supplies

KEEN, Inc.; Maine; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work

Job summary

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat from a remote setting in Maine.

You will handle inbound inquiries, assist with orders, returns, exchanges, and warranty claims, and provide product information to help fans make informed purchases. Leverage knowledge to create revenue opportunities, suggest process improvements, and act as a brand ambassador.

Qualifications

• High School Diploma or GED.
• Customer service experience preferred.
• Must be able to work independently with little supervision.
• Advanced verbal and written communication skills.
• Flexible in working hours; may exceed 40 hours.
• Ability to respond to complex fan situations with empathy.
• A team player who can maintain positive working relationships.
• Excellent problem-solving skills.
• Detail oriented with a positive attitude.
• Must be able to handle feedback from others.

Responsibilities

• Responds to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment.
• Answers product questions from fans and provides solutions based on individual needs.
• Assists fans in submitting internet orders, returns, exchanges, and warranty claims.
• Provides technical and/or product information to help fans make informed purchases and reduce the risk of return.
• Leverage product and technical knowledge to create revenue opportunities for the brand.
• Makes suggestions that improve internal processes and result in enhanced fan experiences.
• Acts as a brand champion.

Skills

Empathy

Communication skills

Problem-solving

Time management

Organizational skills

Team player

Detail-oriented

Positive attitude

Feedback handling

Independent work

Education

High School Diploma or GED

Job description

KEEN, Inc. is seeking a Fan Services Representative to deliver an exceptional fan experience via phone, email, and chat from a remote setting in Maine.

You will handle inbound inquiries, assist with orders, returns, exchanges, and warranty claims, and provide product information to help fans make informed purchases. Leverage knowledge to create revenue opportunities, suggest process improvements, and act as a brand ambassador.