Remote Customer Service Specialist - Billing & Tech Support

WEX; Arizona; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Tuition reimbursement

Job summary

WEX is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced call center. You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email, often from a remote home workspace.

This role offers multiple shifts, including overnight and day options, and includes responsibilities across WEX Health and Mobility centers. A High School Diploma, strong communication, and flexible availability are required.

Qualifications

• Education: High School Diploma or GED.
• Solid computer and keyboarding skills; proficient with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule including weekends and overtime.
• Must successfully pass a background check.
• Remote work requires a private, quiet workspace and reliable internet.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Act as single point of contact for billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile apps.
• Navigate multiple systems simultaneously to provide fast resolutions.
• Maintain accurate records of interactions within the CRM.

Skills

Phone etiquette

Verbal communication

Written communication

Multi-tasking

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Salesforce CRM

Job description

WEX is seeking a Customer Service Specialist to be the primary contact for customers in a fast-paced call center. You will handle inbound inquiries about account maintenance, billing, and technical support via phone and email, often from a remote home workspace.

This role offers multiple shifts, including overnight and day options, and includes responsibilities across WEX Health and Mobility centers. A High School Diploma, strong communication, and flexible availability are required.