Customer Care Specialist I: Solutions & Service

First State Community Bank; Farmington (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Variable compensation

401k match

Growth opportunities

Stable workplace

Job summary

First State Community Bank in Farmington, MO is seeking a Customer Care Specialist who thrives on helping others and solving problems. You will assist customers across our statewide footprint, provide exceptional service, and create positive experiences with every interaction.

The role focuses on answering calls, building relationships, answering questions about products and accounts, and connecting customers with the right resources. Previous call center experience is a plus but not required.

Qualifications

• Strong communication and customer service skills.
• A positive attitude and passion for helping others.
• Ability to learn quickly and solve problems effectively.
• Attention to detail and a commitment to accuracy.
• Call center experience is a plus but not required.

Responsibilities

• Answer customer calls and provide timely, accurate solutions.
• Build strong customer relationships through outstanding service.
• Assist customers with questions about products, services, and account needs.
• Connect customers with the right resources and team members.
• Deliver a positive, professional experience on every call.

Skills

Communication

Customer service

Problem solving

Attention to detail

Team collaboration

Positive attitude

Willingness to learn

Education

High School Diploma or equivalent

Some College preferred

Call Center experience preferred

Job description

First State Community Bank in Farmington, MO is seeking a Customer Care Specialist who thrives on helping others and solving problems. You will assist customers across our statewide footprint, provide exceptional service, and create positive experiences with every interaction.

The role focuses on answering calls, building relationships, answering questions about products and accounts, and connecting customers with the right resources. Previous call center experience is a plus but not required.