Digital Teller & Customer-Care Specialist

southern bank and trust; Loma Linda (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Bank and Trust in Missouri is seeking a Customer Service Representative to handle incoming calls, process a variety of transactions via teller systems, and respond to customer inquiries with accuracy and courtesy.

You will work to build relationships, identify opportunities to assist customers with products, and maintain confidentiality in line with bank regulations, applying our FIRSTS values every day.

Qualifications

• High school diploma or equivalent required, or enrollment in a work-study program.
• Up to one year of related banking or call center experience is beneficial but not required.
• Ability to learn and use current banking software and technology.

Responsibilities

• Receives and fields incoming customer service calls.
• Processes transactions including deposits, withdrawals, transfers, loan payments, and inquiries.
• Promotes strong customer relationships in a professional manner.
• Identifies opportunities to grow the bank with customers.
• Maintains confidentiality and adheres to bank policies and security.

Skills

Customer service

Problem resolution

Interpersonal skills

Written communication

Organizational skills

Education

High school diploma or equivalent

Work-study program participation

Job description

Southern Bank and Trust in Missouri is seeking a Customer Service Representative to handle incoming calls, process a variety of transactions via teller systems, and respond to customer inquiries with accuracy and courtesy.

You will work to build relationships, identify opportunities to assist customers with products, and maintain confidentiality in line with bank regulations, applying our FIRSTS values every day.