Banking Customer Experience Specialist

Southwest Missouri Bank; Carthage (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Flexible Spending Account

Competitive Salary

Paid Time Off

Snack/Drink Room

Short-term Disability

Long-term Disability

ESOP

Major Medial Leave

Cancer and Accidental Insurance

Job summary

Southwest Missouri Bank is seeking a Full-Time Customer Service Representative in Carthage, Missouri. You will be the first point of contact for clients via phone, email, and chat, helping with banking products and resolving inquiries while maintaining our customer-focused standards.

This onsite role emphasizes strong communication, problem solving, and the ability to learn new software. You will work within a supportive team that values integrity and excellence, delivering outstanding service

Qualifications

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Serve as the first point of contact for customers via phone, email and online chat.
• Provide detailed information about banking products and services and assist with inquiries.
• Forward issues to appropriate staff to ensure timely resolutions.

Skills

Communication

Customer service

Computer skills

Job description

Southwest Missouri Bank is seeking a Full-Time Customer Service Representative in Carthage, Missouri. You will be the first point of contact for clients via phone, email, and chat, helping with banking products and resolving inquiries while maintaining our customer-focused standards.

This onsite role emphasizes strong communication, problem solving, and the ability to learn new software. You will work within a supportive team that values integrity and excellence, delivering outstanding service