Remote Billing Support Specialist (NY)

TSI - Transworld Systems Inc.; City of Rochester (NY); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Comprehensive benefits: medical, dent,

Vision, 401k with employer match, PTO

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to support customers from home while residing in New York State. The role requires detail-oriented service, reliable attendance, and strong communication with clients.

Training is provided, followed by a broad schedule during EST business hours. Responsibilities include handling billing inquiries, documenting account status, and advising customers within regulatory guidelines.

Qualifications

• Detail-oriented with strong organizational skills to meet deadlines.
• Effective communication with outside parties.
• High attendance and reliability required.
• Proficient with Microsoft applications and able to learn software.

Responsibilities

• Assist customers with billing inquiries/concerns.
• Ensure all account information is accurately documented and input into client system.
• Provide detailed explanations of account status and inquiries to customers.
• Adhere to State and Federal regulations pertaining to your job duties.
• Assist customers with delinquent accounts according to state guidelines.
• Utilize exceptional communication skills to fulfill client and customer goals.

Skills

Detail oriented

Prioritization

Communication skills

Professionalism

Learning agility

Education

High School diploma

Tools

Microsoft Office

Job description

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to support customers from home while residing in New York State. The role requires detail-oriented service, reliable attendance, and strong communication with clients.

Training is provided, followed by a broad schedule during EST business hours. Responsibilities include handling billing inquiries, documenting account status, and advising customers within regulatory guidelines.