Remote Billing & Customer Support Specialist

TSI - Transworld Systems Inc.; Buffalo (NY); A distancia; USD 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision

401k with employer match

Paid time off

Paid holidays

Descripción de la vacante

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative based in New York state.

The role involves handling billing inquiries, documenting account information, and explaining account statuses to customers while maintaining compliance with relevant regulations. You will participate in a training program with Harver assessments and follow a fixed training schedule, transitioning to standard hours once training concludes.

Formación

• Detail oriented with the ability to organize and prioritize work
• Effective call handling skills and professionalism are required
• Strong attendance and reliability are essential
• Proficient with Microsoft applications and ability to learn software

Responsabilidades

• Assist customers with billing inquiries and concerns
• Ensure all account information is documented in the client system
• Provide explanations of account status to customers
• Adhere to state and federal regulations pertaining to the role
• Assist customers with delinquent accounts according to state guidelines
• Communicate clearly to meet client and customer goals

Conocimientos

Communication skills

Attention to detail

Professionalism

Time management

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative based in New York state.

The role involves handling billing inquiries, documenting account information, and explaining account statuses to customers while maintaining compliance with relevant regulations. You will participate in a training program with Harver assessments and follow a fixed training schedule, transitioning to standard hours once training concludes.